City Strength HQ is committed to protecting your privacy and ensuring that your personal information is handled per the Australian Privacy Act 1988 (Privacy Act) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and store your personal information. By using our services or this website, you consent to the practices described in this policy.

You, Your, Yourself means the person who is specified as the member in your Enrolment for Membership or as a user of this website.

1. Information We Collect

We may collect the following types of personal information, including but not limited to:

• Name

• Contact information (address, email, phone number)

• Date of birth

• Health information (if provided for training purposes)

• Payment information

• Emergency contact information

2. How We Collect Information

We may collect your personal information through various means, including:

• When you sign up for a gym membership or our services

• When you visit our website or use our mobile app

• When you communicate with us via email, phone, or in person

• When you participate in surveys, contests, or promotions

3. Purpose of Collection

We collect your personal information for the following purposes

• To provide you with gym services and membership access

• To communicate with you regarding your membership and gym updates

• To process payments for membership fees

• To ensure your safety by maintaining emergency contact information

• To improve our services and tailor them to your needs

4. Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

• To our authorized staff and trainers for the provision of services

• To third-party service providers who assist us with functions like payment processing, marketing, and customer support

• With your consent or as required by law

5. Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access or disclosure. This includes using encryption, access controls, and data security practices.

6. Access and Correction of Personal Information

You have the right to request access to the personal information we hold about you and request corrections or updates if necessary. Please contact us to exercise these rights.

7. Complaints and Contact

If you have concerns about how we handle your personal information or believe there has been a breach of the Privacy Act, please contact us to address your concerns. You can also contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

8. Changes to this Privacy Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and we encourage you to review it regularly.

9. Contact Information

If you have any questions or concerns about our privacy policy or how we handle your personal information, please contact us at:

City Strength HQ Pty Ltd

UNIT 2/23-31 Bowden St, Alexandria NSW 2015

(02) 5300 3066

info@citystrengthhq.com.au